国开电大本科《管理英语4》机考第三大题阅读选择题库-j9国际官网

国开电大本科《管理英语》机考题库4第三支您回禳理解送乔殿说明资料整理于年月，适用于年月底月初期末机考考试20232202323aoi ateam of about35employees hadcome togetherfor ateam building event.they werea young,bright andenthusiasticteam.howe ver,one of their chiefproblems wasthe factthat theywouldnt shareinformation orsolutionswith each other,and the team leaderthought they were toofocused on themselves andnot on the team.as aresult,shebroughtthemallintothecafctcria.allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferent coloredballoons hadbeen placedaround the room.in thecenter of the roomwas abig boxof balloonsthat hadntbeen blownup yet.the teamleader instructedeverybodyto picka balloon,blow itup,and writetheir name on it,but theyhad to be carefulnot toburst the balloon.although they were givena secondchance iftheir firstballoon popped,theywereout of the gamethe secondtimeround.in theend,about30team memberswrote theirnames withouttheir balloonspopping.they werethen askedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirname on it amongstthe hundredsof other balloons in theroom.after15minutes ofsearchi ng,no onehad found theirballoon,and theteam weretold that theywerethen going to moveon to the third round of the activity.in thisround,each teammember wasinstructed to find anyballoon witha nameon itand thengive thatballoon to theperson whosename wasonit.within twominutes,everybody had their own balloon.the teamleader summarizedtheactivity thus:we arcmuch more efficient whenwc arcwilling to share witheach otherand muchbetter atproblemsolving whenwe are working together,not individually.^^sometimes,members ofteams createobstacles byfocusing solelyon their own pursuitsand goals.every memberof theteamshould askthemselves on a regularbasis what they arcdoing and what they can dofor theteam.l.this teambuildingeventwas aimedat.a.helping theseyoung,bright andenthusiastic employeesbecome moreconcentrated on their workb.making theteam membersknow howtoshareinformation orsolutions andcooperate witheachotherc.building upteammorale［答案］b

2.this eventwas heldin.a.a self-service restaurantb.a coffeeshopc.a classroom［答案］a

3.about howmany teammembers wereout of the second round of the activitya.

30.b.

35.c.

5.［答案］c

4.which statementbelow iscorrecta.in thesecondround,every one of theteam hadfoundtheirballoons after15minutes.b.in thethird round,theteammembers wereasked themto find theballoonwith theirnameonit amongstthe hundredsofotherballoonsin theroom.c.in thethirdround,every bodyhad theirownballoonwith helpfrom otherswithin2minutes.［答案］cineffective communicationcan bedisastrous.there is a famousstory of a britisharmy commanderwho sentthemessaget4scnd reinforcements,we,re goingto advance.back tohis command center,through alongchain ofsubordinates.when themessage finallyreached thecommandcenter,it hadmutated^to becomeusendthree andfour-pence,we1re goingto adance.the reinforcementsnever arrived.you candemonstrate thissame principle,albeit on a lessdramatic scale,by tryingto playchinese whisperswith morethan20people.lt ishighly unlikelythe samemessage youstarted withwill be the oneyou endwith.in abusinessjhere arethree maintypes of communication failure.each hasits ownindicative signs.•the firsttype isknown as allocative failure.this occurswhen afirm is not gatheringenough intelligenceabout itsmarketormost often,the information is notreaching the right points.the firmwill notbe allocatingresources instepwiththe shiftsindemand.ifdemand isrisingbutthefirm issufferingfromallocativecommunicationfailuredhenstockswill falland there will beunder staffing.if theinverse happens,therewillbe asurplus ofstocks andover staffing.•the secondtype isexecutive failure,where communicationto triggerspecific events/actions iseither late,lacking orinerror.the symptomsof thisarea generalloss ofdirection in the companyor departments,a lossofco-ordination and anincrease incomplaints fromcustomers as things happenlate ornot atall.•the finaltype ishuman failure.this occurswhen thegeneral culture of abusiness orthe relationshipsbetweenparticular individualsor departmentsdo notfoster effectivecommunication.this leadsto alienatedstaff,an increaseinstaff turnover,an increasein absenteeismand generalfrustration amongstalf.creativity,especially thatwhich takesplaceacross departmentalboundaries,is likelyto sufferhugely aslearn synergyslips.

21.confirming receptionofthesent messagesmeans.a.the messagesare sentto right receiversb.the messagesare correctlyunderstoodc.the messagesare correctlyunderstood byrightreceivers［答案］c

1.1in thefamous britisharmy commanderstory,which stepprobably didnot gowrong in the communicationchaina.conceiving.b.sending.c.receiving.［答案］a

23.what ischinese whispersa.who whispersin chinese.b.a gameto passmessage aroundin awhisper.c.chincse peoplewho dontnormally talkvery loudly.［答案］b

24.aliocative failuredoes nothappen when.a.the rightinformation goesto the right placeb.a companygathers falseinformationc.the correctinformationisnot receivedby theright departmentor person［答案］a

25.according to the passage,which ofthe followingcases does not belong to humanfailurea.decreasing creativityacross departments.b.inadequate communicationbetween departments.c.increasing customercomplaints.［答案］cwolhow googlecontinues tokeep employeeshappyworking forgoogle isa dream of many,not justbecause of what thiscompany has achieved in the last15years,but because of its enviable work culture.with about37,000employees in40countries,you mightwonder howgooglemaintains amotivating workexperience throughoutits entirecompany.working forgoogle comeswith perksthat mostother organizationscant provide-bowling alleys,free haircuts,gymmemberships,and shuttlesto andfrom work.the companyssecret tosuccess isputting thesame amountof timeandeffort intokeeping employeeshappy asit doesinto innovatingproducts.back whenthe companywas justa start-up,co-founders larry page and sergey brinhad thegoal ofmaking googleaplace themost talentedpeople wantedto workat.their ideawas simple:creating awork culturethat keepsemployeeshappy willmotivate themto dotheir bestand willkeep themloyal to the company.its lessabout theaspiration tobe no.l in the world,and morethat wewant ouremployees andfuture onesto loveithere,because thatswhats goingto makeus successful,said karenmay,the vicepresident ofpeople developmentatgoogle.googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.everyemployee atgoogle hasthe opportunityto spend20%of hisor her workingtimeonaprojectthey choose.thisfreedomtakes employees out of their routine and away from the mundane tasks that often make workers feel uninspired abouttheir jobs.lastly,google showseach employeejust howimportant heor sheis tothe company.each employee,regardless ofherspot onthe totempole,has aninfluence onhow googleperforms.if youvalue people,and care about them as wholepeople,one thingyou dois giving them avoice,and youreallylisten,may said.google doesjust thatby hostingemployee forumsevery friday,where theydiscuss the20most-askedquestions.empioyees haveaccess toall companyinformation,adding asense oftrust,and employees and leadersworktogether tosolve problems.

1.how wouldyou describegooglea.medium-sized internationalcompanyb.large globalenterprisesc.large americancompany［答案］b

2.which onedoes notbelong tothe methodsthat googlemotivate its employeesa.promoting the employee whohas moreinfluence ongoogle thehigher jobposition.b.shuttling the employees betweenhome andoffice.c.offering entertainingequipment inworkplace.［答案］a

3.who foundedgooglea.larry page and sergey brinb.karen mayc.sergey brin［答案］a

4.if youare anormal employeeof google,what couldyou doexcepta.know all information of google anddiscuss questionswith yourleaders.b.only workfor theproject youchoose.c.play bowlingwith yourcolleagues andget awayfrom mundaneerrands.［答案］b

5.what isgoogles secret to successa.innovating hi-tech products.b.paying highsalary tothe employeesand practicingstrict management.c.valuing thehappiness ofits employeesas muchas innovatinggood products.［答案］c…

5.what wasthe eventgoingtoteach theseemployeesa.sharing andcooperating withother teammembers ismoreefficientwhen theyareworkingtogether.b.focusing solelyon employees,own pursuitsisnotallowed inworkplace.c.failure ofteamwork iscaused byindividual.［答案］ago1how tohandle abad performancereviewgetting a badperformance review can make you feel angry,unappreciated,defeated,and hopeless.but itsnot theendofthe world.remember that the wayyou respondto thisappraisal canmake allthe differencein thenext one.evenif youbelieve thatthe reviewis inaccurateand that your bossis completelywrong,you willbenefit byreacting in amature,adult manner.here aresome suggestions:stay calm.relax.breathe.do notoverreact andbe objective.especially,do notsay thingsthat willlikely beregrettedlater.besides,the persongiving theperformance reviewmay ormay notbe theone whohas writtenthe bad review.what todo whenreceiving abad performancereviewits besttolistenattentively.and makecomments orremarks onlywhenasked for them.besides,during theperformancereview,you willbe giventhe chanceto respondand maydisagree.what todo afterreceiving abad performancereviewdont beintimidated by the bad performance reviewand wantto quitthe job;instead,learn fromit.also,if theorganizationallows theiremployees tomake a written statement ontheirown behalf,do makeone.it isimportantfor theworker to show why she does not agree with the bed performance review;for instance,an employeemay expresstheirdifferent understandingand,atthesame time,a willingnessto complywith anyconstructive suggestions.ways toimprove abad performancereviewa wayto improve a bad performance reviewis toset self-reviews,that is,establish performancestandards.another wayto improve a bad reviewis tolearn moreabout whatthe manager,supervisor,or bosswants orexpects fromhis/heremployees.leaming whatit wasthat causeda bad performance reviewhelps toimprove professional growth andencouragesas well as motivates the worker to do better in order toreceive agood reviewnext time.

1.what shouldyou dowhen youare givena badperformance reviewa.argue with your boss.b.make immediateremarks.c.stay calmand listencarefully.［答案］c

2.what shouldyou doafter youare givena badperformance reviewa.quit yourjob immediately.b.insist onmaking comments.c.learn fromthe review.［答案］c

3.what shouldyou doif you do notagree with the badperformance reviewa.tell theboss directlythat you do notagree with the review.b.make awritten statementon yourown behalfif itis allowed.c.do notexpress yourdifferent understandingin awritten statement.［答案］b

4.how doyou improvea badperformance reviewa.understand theestablished performancestandards.b.learn moreabout whatthe employeewants orexpects.c.learn whatthe personwho givesthe reviewmay think.［答案］a

5.why shouldwe understandthe causeof a badperformance reviewa.because ithelps theemployee to get promotedimmediately.b.because itencourages andmotivates the worker to do better.c.because itprevents theemployee fromprofessional growth.［答案］bhoi haveyou noticedthecourage buriedin theword encouragetocreate a culture in which innovationflourishestakes couragc.dctcrmincd innovatorsarc alwayscourageous enough to establishaculturein whichinnovationis greatlyencouraged andrewarded.here arethree waysto dothat.putinnovation atthe heart ofstrategy,and persistit in everymessage.think ofinnovation strategyasapyramid:bigbetsat the top,a fewprojects indevelopment in the middle,andabroad baseof continuousimprovements,lastingcontributions,and early-stage newideas atthe bottom.define jobsaround innovation.make ita jobprerequisite.consider3ms moveto becomeone ofthe firstcompanies totellprofessionals that they couldspend15percent of their timeon projectsoftheirown choosing.now manyhigh-techcompanies knowthattheycant getthe besttalent withoutproviding thiskind offlexibility.and some of thoseself-selected,self-organized projectsmight evenresult in a blockbusterproduct orline ofbusiness.for3m,it wasthepost-it note.recognizeinnovationineverypartof thecompany.to buildacultureofcreativityandinnovation,gillettedevelopedaninnovation fairinwhichevery unitcould showoff itsmost promisingnew conccpts.lt showsthat everyonehasarole toplayinacultureofinnovation.to gofromideatosuccessfulinnovationrequiresagreat dealofsupportandcollaboration.whenpeopleare surroundedbyconstant communicationand encouragement,theycanfindthecourage totry,fail,redo,and tryagain.

21.what isnecessary increating aninnovation culturea.communication.b.courage.c.imitation.［答案］b

22.how does3m createits innovationculturea.put innovationattheheartofstrategy,and persistit in every message.b.define jobsaround innovation.c.recognize innovationineverypart ofthe company.［答案］b

23.the wordprerequisite in4€make ita jobprerequisite^means.a.required asa priorconditionb.going afterc.prior torequest［答案］a

24.the formationfrom ideato innovationneeds.a.discussion andrevisionb.failure andcouragec.support andcooperation［答案］c

25.which isnot mentionedin thecreation ofinnovationa.put innovationin theextremely keyplace ofthe strategy.b.develop innovationineverypart ofthe company.c.put innovationinto effect.［答案］ch02how googlecontinues tokeep employeeshappyworking forgoogleisadreamofmany,not justbecauseofwhat thiscompany hasachieved inthe last15years,butbecause ofitsenviablework cullure.with about37,000employees in40countries,you mightwonder how googlemaintains amotivating workexperience throughoutits entirecompany.working forgoogle comeswith perksthat mostother organizationscant provide-bowling alleys,free haircuts,gymmemberships,and shuttlesto andfrom work.the companyssecrettosuccess isputting thesame amountof timeandeffort intokeeping employeeshappy asit doesinto innovatingproducts.back whenthe companywas justa start-up,co-fbunders larrypageandsergey brinhadthegoal ofmaking googleaplace themost talentedpeople wantedto workat.their ideawas simple:creating aworkculturethat keepsemployeeshappy willmotivate themto dotheir bestand willkeep themloyal tothe company.its lessabout theaspiration tobe no.lintheworld,and morethat wewant ouremployeesandfuture onesto loveithere,because thatswhats goingto makeus successful,said karenmay,the vicepresident ofpeople developmentatgoogle.googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.everyemployee atgoogle hasthe opportunitytospend20%of hisorherworking timeonaproject theychoosc.this freedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.lastly,google showseach employeejust howimportant heor sheis tothe company.each employee,regardless ofherspot onthe totempole,has aninfluence onhowgoogleperforms.if youvalue people,and careabout themas wholepeople,one thingyou dois givingthemavoice,and youreallylisten,may said.google doesjust thatby hostingemployee forumsevery friday,where theydiscuss the20most-askedquestions.employccs haveaccess toall companyinformation,adding asense oftrust,and employeesand leadersworktogether tosolve problems.

1.how wouldyou describegooglea.medium-sized internationalcompanyb.large globalenterprisesc.large americancompany［答案］b

2.which onedoesnotbelongtothe methodsthat googlemotivate itsemployeesa.promoting theemployee whohas moreinfluence ongoogle thehigher jobposition.b.shuttling theemployees betweenhome andoffice.c.offering entertainingequipment inworkplace.侨案］a

3.who foundedgooglea.larrypageandsergeybrinb.karen mayc.sergeybrin［答案］a

4.1f youareanormal employeeofgoogle,what couldyou doexcepta.know allinformation ofgoogle anddiscuss questionswith yourleaders.b.only workfortheproject youchoose.c.play bowlingwithyourcolleagues andget awayfrom mundaneerrands.［答案］b

5.what isgoogles secretto successa.innovating hi-tech products.b.paying highsalary totheemployeesand practicingstrict management.c.valuing thehappiness ofitsemployeesas muchas innovatinggood products.［答案］ch03how tohandle abad performancereviewgetting a badperformance reviewcanmakeyoufeelangry,unappreciated,defeated,and hopeless.but itsnot theend oftheworld.remember thatthe wayyou respondto thisappraisal canmake allthe differenceinthenext one.even if youbelieve thatthe reviewis inaccurateand thatyour bossis completelywrong,you willbenefit byreacting inamature,adult manner.here arcsome suggestions:stay calm.relax.breathe.do notoverreact andbe objcctive.espccially,do notsay thingsthat willlikely beregrettedlater.besidesjhe persongivingtheperformance reviewmay ormay notbetheone whohas writtenthe badreview.what todo whenreceiving abad performancereviewits besttolistenattcntivcly.and makecomments orremarks onlywhenasked forthem.besides,during theperformancereview,you willbe giventhe chanceto respondand maydisagree.what todo afterreceiving abad performancereviewdont beintimidated bythe badperfbnnance reviewand wantto quitthe job;instead,learn fromit.also,if theorganizationallows theiremployees tomakeawritten statementontheirown behalf,do makeone.ltis importantfortheworkertoshowwhyshedoesnotagree withthebedperformancereview;for instance,an employeemay expresstheirdifferent understandingand,atthesame time,a willingnessto complywith anyconstructive suggestions.ways toimprove abad performancereviewa waytoimprovea badperformancereviewis toset self-reviews,that is,establish performancestandards.another waytoimproveabadreviewis tolearn moreabout whatthe manager,supervisor,or bosswants orexpects fromhis/heremployees.learning whatit wasthat causedabadperformancereviewhelps toimprove professionalgrowth andencouragesas well as motivatestheworkertodobetter in order toreceive agood reviewnext time.

1.what shouldyou dowhen youare givenabadperformance reviewa.argue withyour boss.b.make immediateremarks.c.stay calmand listencarefully.［答案］c

2.what shouldyoudoafter youare givenabadperformance reviewa.quit yourjob immediately.b.insist onmaking comments.c.learn fromthe review.［答案］c

3.what shouldyoudoif youdo notagree withthe badperformance reviewa.tell theboss directlythatyoudo notagreewiththe review.b.make awritten statementon yourownbehalfif itis allowed.c.do notexpress yourdifferent understandinginawrittenstatement.［答案

4.how doyou improveabadperformance reviewa.understand theestablished performancestandards.b.learn moreabout whattheemployeewants orexpects.c.learn whatthe personwho givesthe reviewmay think.［答案］a

5.why shouldwe understandthe causeofabadperformancereviewa.because ithelps theemployee to get promotedimmediately.b.because itencourages andmotivatestheworkertodobetter.c.because itprevents theemployee fromprofessionalgrowth.［答案ibloi if theresone word that captures the essence ofwhat is occurring intheworldtoday,itschangc/downsizing,reorganizing,and cutting costs,arc nowthe normfbr survival.no industryisexempt.even themost conservativeinstitutions areundergoing significantchange justto survive.changemanagementhasalwaysbeenanissueofdebateamongstscholars:howcanemployerscreatesuitableconditionsfor asuccessful change processand whatcan employeesdo toget throughittips fordealing withchange inthe workplace.•make yourselfaware that change happens:it happensin personallife,it happensin yourprofessional life.you cannotlive inthe past,so denyingthat changecould occuronly makesthings morecomplicated foryou.•stayalert intheworkplace:know whatishappeningaround you.when youcome acrosscluesthat hintchangeis ontheway,acknowledge them!•maintain opencommunication channels:dont layback andexpect thingsto passyou bysmoothly.you needto getacquaintedwiththeoccurring changes.seek moredetails fromyour managementand peersto forman accurateunderstandingofthematter.be transparentand honestabout yourfears:dealing withthe unknownis oftenresented anddaunting.make thepicture asclear asyou can.•assess yourself!change isa timewhen onesconfidence aboutones skillsand capabilitiesgets shaky.recognize yourstrengthsand whereyou couldbring theminto play.at thesame time,stay awareof yourdevelopmental areasand workonimproving those.•dont bestiff:lt willmake thechange processmuch harderif youare rigid.be flexibleenough tolook atthe differentanglesofthechange andsee whereyou couldapply your“existing、skihs andknowledge,andwhatnews skillsyouneed toacquire.•stay optimislic:keep apositive attitudeand dontlet yourselfdrown inuncertainty.involve yourselfinthe newprocess;locate yourselfproperly inthe newscenario.adjust!4tyou cantget tothe topof everestby jumpingup themountain.you get tothemountaintop bytaking incrementalsteps.step bystep,you gettothegoal”,says robinsharma,one ofthe worldsmost-sought-after leadershipand personalsuccess experts.

21.enterprises carryoutdownsizing,reorganizing and cutting costsinorderto.a.surviveb.cut downonthenumber ofworkersc.reshuffle theorganization［答案］a

22.“no industryis exempt^means.a.no industryis anexampleb.no industryis anexceptionc.not everyindustry canbe exempted［答案］b

23.the followingquestions areoften discussedamong scholarsexcept.a.how canbosses createfavorable conditionsfor changeb.how canproductivity beincreasedc.what canworkers do toget through change［答案］b

24.how manysuggestions doesthe authorput forwarda.4b.5c.6［答案］c

25.from thepassage,we knowthat robinsharma is.a.an experton leadership,and personalsuccessb.a greatleaderc.someone wholikes toplay thegame ofhide andseek喀案］a102iftheresonewordthatcapturestheessenceofwhatisoccurringinthe worldloday,its“change.downsizing,reorganizing,andcuttingcosts,are nowthe normfor survival.no industryisexempt.even themost conservativeinstitutions areundergoing significantchange justto survive.changemanagementhasalwaysbeenanissueofdebateamongstscholars:howcanemployerscreatesuitableconditionsfor asuccessful changeprocessand whatcan employeesdotogetthroughittips fordealing withchange inthe workplace.•make yourselfawarethatchangehappens:ithappens inpersonallife,ithappensinyour professionallife.youcan notliveinthepast,so denyingthatchangecould occuronly makesthings morecomplicated foryou.•stayalert intheworkplace:know whatishappeningaround you.when youcome acrosscluesthat hintchangeis ontheway,acknowledge them!•maintain opencommunication channels:dont layback andexpect thingsto passyou bysmoothly.you needto getacquaintedwiththeoccurring changes.seek moredetails fromyour managementand peersto forman accurateunderstandingofthematter.be transparentand honestabout yourfears:dealing withthe unknownis oftenresented anddaunting.make thepicture asclear asyou can.•assess yourself!change isa timewhen onesconfidence aboutones skillsand capabilitiesgets shaky.recognize yourstrengthsand whereyou couldbring theminto play.at thesame time,stay awareof yourdevelopmental areasand workonimproving those.•dont bestiftjt willmake thechangeprocessmuch harderifyouare rigid.be flexibleenoughtolook althe differentanglesofthechangeandseewhereyoucouldapplyyour“existingskihsandknowledge,andwhatnewsskillsyouneedto acquire.•stay oplimistic:keep apositive altitudeand dontlet yourselfdrown inuncerlainty.involve yourselfinthenewprocess;locate yourselfproperly inthenewscenario.adjust!4tyou cantgettothetopof everestby jumpingup themountain.you gettothemountaintop bytaking incrementalsteps.step bystep,you gettothegoal”,says robinsharma,oneofthe worldsmost-sought-after leadershipand personalsuccess experts.

21.enterprises carryoutdownsizing,reorganizing andcuttingcostsinorderto.a.cut downonthenumber ofworkersb.reshuffle theorganizationc.survive［答案］c

22.“no industryis exempt^means.a,no industryis anexceptionb.no industryis anexamplec.not everyindustry canbe exempted［答案］a

23.the followingquestions areoften discussedamong scholarsexcept.a.how canbosses createfavorable conditionsfor changeb.how canproductivity beincreasedc.what canworkers dotogetthrough change［答案ib

24.how manysuggestions doesthe authorput forwarda.4b.5c.6［答案］c

25.from thepassage,we knowthat robinsharma is.a.an experton leadership,and personalsuccessb.a greatleaderc.someone wholikes toplay thegame ofhide andseek［答案］a103in1916,a frenchcoalmine directornamed henrifayol wrotea bookentitled administrationindustrielle elgenerale,which setforth five distinct functions of managingthat fayolinsisted wereapplicable inany industry.in the1950s,management textbooksbegan toincorporate someofafayops ideasinto theircontent,and today,managementcourses stilluse manyof hisideas toteach managementto businessstudents.planningplanning involvesdeciding whereto takea companyand selectingsteps toget there.lt firstrequires managers to beawareof challengesfacing theirbusinesses,and thenit requires managers toforecast futurebusiness andeconomicconditions,they thenformulate objectivesto reachby certaindeadlines anddecide onsteps toreach them.theyre-evaluate theirplans asconditions changeand makeadjustments asnecessary.organizingmanagers organizeby bringingtogether physical,human andfinancial resourcesto achieveobjectives.they identifyactivitiestobeaccomplished,classify activities,assign activitiesto groupsor individuals,create responsibilitiesanddelegate authority.they thencoordinate everythingso operationsrun smoothly.leadingleading requiresmanagerstomotivate employeesto achievebusiness objectives and goals.lt requiresthe useofauthority toachieve thoseends aswellasthe abilityto communicateeffectively.effective leaderscan influencetheirpersonnel toview situationsfrom theirperspectives.leading alsoinvolves supervisionof employeesand theirwork.controllingcontrolling involvesmeasuring achievementagainst establishedobjectives and goals.lt alsorequiresmanagersto beableto identifysources ofdeviation fromsuccessful accomplishmentand toprovide acorrective course ofaction.managers firstestablish objectivesand goals,then measureachievements,identify anythingthat iskeeping thecompanyfrom achievingtheir objectivesandgoals,and providemeans ofcorrection ifnecessary.staffingwithout humanresources,no organizationcan getoff theground,let alonedo businessand makeprofits,some distinctfeaturesofthestaffing functionare•it putstherightman intherightjob.•it isan ongoingactivity asemployees keepleaving andjoining thecompany,they alsoretire fromtime totimeleaving emptyplaces invarious positions.•efficiency isa primefocus ofthis fiinctionas managingpeople isthe toughestjob thereis,everything mustbeaccounted fbr,leaves,payments,benefits,medical allowances,social securityaccounting andmuch more.

21.what isthe mainidea ofthis passagea.to introducesomeofthe authorsideas aboutmanagement.b.to introducefivedistinctfunctionsof managing proposedby fayol.c.to promotethe bookentitled administrationindustrielle elgenerate.［答案］b

22.what arethe influenceof fayopsbook administrationindustrielleet generalea.it isof noinfluence atall fortoday.b.it isnearly forgottenbytheworld.c.it isstill greateffect oncurrent managementcourses.［答案］c

23.which step ofmanagingrefers tobring stafftogether andtell themwhat todoa.leading.b.organizing.c.staffing.喀案］b

24.which itemin chinesebelow hasnot mentionedasthingsneeded totake carefor peoplemanagementa.住房公积金b.医疗补贴c.请假［答案］a

25.in thestepof,managers needtofindout obstaclesinthecourseofachieving companysobjectivesandgoals.a.controllingb.leadingc.planning［答案］atoi themeaning of4communication vgoesa lotdeeper thanpeople oftenthink.communication isaboutconceiving,sending,receiving,and interpretingmessages aswellasconfirming receptionof thesemessages.a failureatany pointin thischain canresult inineffective communication.。